Privacy Policy
Last updated: May 2026
Empower Behaviour Consulting Inc. (“we”, “our”, or “the Company”) is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, store, and disclose information in accordance with applicable privacy laws, including PIPEDA and Saskatchewan’s Health Information Protection Act (HIPA).
1. Information We Collect
We may collect the following types of information:
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a) Personal Information
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Name, email address, phone number
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Mailing address
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Parent/guardian contact information
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b) Personal Health Information
We collect personal health information only as necessary to provide behaviour consultation, assessment, and therapy services, and in accordance with applicable privacy laws, including the Health Information Protection Act (HIPA).
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As part of providing our services, we may collect:
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Intake information about your child
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Health, developmental, and behavioural history
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Assessment results, clinical notes, and progress data
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Reports and treatment plans
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c) Technical Information
When you visit our website, we may collect:
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IP address
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Browser type and device information
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Website usage data through analytics tools
2. How We Collect Information
We collect information in the following ways:
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Through intake forms and booking via Jane App (practice management system)
When you contact us by email, phone, or text
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During service delivery (sessions, assessments, reports)
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Through our website hosted on Wix
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Through analytics tools such as Google Analytics
3. How We Use Your Information
We use your information to:
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Provide behaviour consultation and therapy services
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Communicate with you about appointments and services
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Maintain clinical records and documentation
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Process payments and manage billing
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Improve our website and services
We collect, use, and disclose personal and health information only for purposes that a reasonable person would consider appropriate in the circumstances.
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We limit the collection of personal and health information to what is reasonably necessary for the purposes identified above.
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We do not use your personal or health information for purposes other than those identified without your consent, except where permitted or required by law.
4. Consent
We collect, use, and disclose personal and health information with your knowledge and consent.
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For child clients:
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We rely on parent or legal guardian consent for the collection, use, and disclosure of information
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Parents/guardians are responsible for providing accurate information and consenting on behalf of their child
Consent may be obtained:
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Through intake forms in Jane App
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Verbally or in writing during service delivery
We also obtain informed consent for the collection, use, and disclosure of personal and health information through our intake forms and service agreements. This includes consent for communication via email, phone, text message, and virtual services.
You may withdraw your consent at any time, subject to legal, contractual, and clinical limitations. Withdrawing consent may affect our ability to provide services.
Electronic Communication
We may communicate with you using email, phone, or virtual platforms. While we take reasonable steps to protect your information, these methods are not always fully secure. By providing your contact information, you acknowledge and accept these risks.
5. Third-Party Service Providers
We use trusted third-party providers to operate our business. These providers may have access to personal information only as necessary to perform their services.
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These include:
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Jane App (booking, records, billing, video sessions)
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Google Workspace (email and calendar)
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Google Analytics (website analytics)
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Zoom Phone (phone calls)
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Wix (website hosting)
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GoDaddy (domain services)
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QuickBooks (bookkeeping and financial records)
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SaskTel (internet services)
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UnitusTI (secure data storage and internal systems)
We ensure that these providers maintain appropriate safeguards to protect your information.
6. International Data Transfers
Some of our service providers (such as Google Analytics, Google Workspace, and Zoom Phone) may store or process data outside of Canada, including in the United States.
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As a result:
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Your information may be subject to the laws of those jurisdictions
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Law enforcement or government authorities in those jurisdictions may access your data
We take reasonable steps to ensure your information remains protected.
7. Payments and Financial Information
Payments are processed through:
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Jane App (credit/debit processing)
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RBC (e-transfers)
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QuickBooks (financial recordkeeping)
We do not store full credit card details on our own systems.
8. Data Retention
We retain personal and health information for as long as necessary to:
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Provide services
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Meet legal, regulatory, and professional requirements
In general, client records are retained for at least 7 years after the last contact, in accordance with applicable standards.
9. Safeguards
We use administrative, technical, and physical safeguards to protect your information, including:
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Secure, password-protected systems and devices
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Restricted access to authorized personnel only
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Use of secure platforms for clinical records (such as Jane App)
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Staff awareness of confidentiality obligations
We take reasonable steps to ensure that personal and health information is protected against loss, theft, unauthorized access, disclosure, or misuse.
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In the event of a privacy breach that poses a real risk of significant harm, we will take appropriate steps to notify affected individuals and comply with applicable legal requirements.
10. Website Cookies and Analytics
Our website uses cookies and tools such as Google Analytics to understand how visitors use our site.
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These tools may collect:
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IP address
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Pages visited
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Time spent on the site
You can disable cookies through your browser settings if you prefer.
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You may also opt out of Google Analytics tracking through your browser settings or by using tools provided by Google Analytics.
11. Emergency Situations
Empower Behaviour Consulting Inc. does not provide emergency or crisis services. If you or your child are in immediate danger or require urgent support, please call 911 or contact your local emergency services.
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We do not monitor communications for urgent or emergency situations.
12. Your Rights
You have the right to:
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Request access to your personal information
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Request corrections to inaccurate information
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Request withdrawal of consent (where applicable)
To make a request, please contact us using the information below.
13. Complaints
If you have concerns about how your information is handled, you may contact us first.
You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada.
14. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy, please contact:
Privacy Officer
Empower Behaviour Consulting Inc.
Email: hello@empowertogether.ca
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Our Privacy Officer is responsible for ensuring compliance with applicable privacy laws and responding to privacy-related inquiries and concerns.
15. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.
16. Your Consent
By using our website or services, you agree to the terms of this Privacy Policy.